Return & Refund Policy – Wallevo

At Wallevo, customer satisfaction is our priority. Please read our policy carefully before placing your order.

Return Eligibility

• Returns can be requested within 3 days of delivery.

• The item must be unused, in original packaging, and in the same condition as received.

• After 3 days of delivery, no return request will be accepted.

Mandatory Unboxing Video (Very Important)

• A clear unboxing video is compulsory while opening the parcel.

• The video must clearly show:

  • Sealed parcel before opening

  • Complete opening process

  • Clear view of the product condition

• If no proper video is provided, return or damage claims will not be accepted.

Damaged or Defective Items

• If you receive a damaged or broken item:

  • You must provide a proper unboxing video.

  • Damage must be clearly visible in the video.

• If verified, we will approve the return and provide a replacement.

• Without video proof, the claim will be rejected.

Custom Frames Policy

• Custom-designed frames are non-refundable.

• If a custom frame arrives damaged (with proper video proof), we will provide replacement only.

• No refund option is available for custom frames.
  
  

  Electronic Products – Exchange & Check Warranty Policy

  Electronic products are covered by a Check Warranty only.

  To claim any exchange for a defective or damaged electronic product, customers must record a clear, uninterrupted unboxing video from the moment the sealed parcel is opened until the product is fully tested.

  Exchange Eligibility:

  • The unboxing video must clearly show the parcel being opened and the product being checked immediately upon receipt.

  • If the product is received damaged, defective, or not functioning properly, and the issue is clearly visible in the unboxing video, we will arrange a replacement/exchange at no additional cost.

  • Claims submitted without a valid unboxing video will not be accepted.

  Important Notes:

  • No return or exchange requests will be entertained if an unboxing video is not provided.

  • The warranty is limited to checking the product upon delivery only ("Check Warranty").

  • Any issues arising after successful initial testing and use are not covered under this policy.

  • As electronic products are sensitive and usage conditions vary from customer to customer, we cannot be responsible for faults or damage occurring after delivery acceptance and initial inspection.

  By placing an order, you acknowledge and agree to the terms of this Electronic Products Exchange & Check Warranty Policy.

Store Products Policy

• All regular store products are:

  • Non-refundable

  • Eligible for return/replacement only (if meeting return conditions).

Return Shipping Policy

• The customer is responsible for return shipping charges.

• The customer must ship the item to our provided return address at their own expense.

• Once we receive and inspect the returned product:

  • We will send the replacement without any additional delivery charges.

• Original shipping charges are non-refundable.

Inspection & Approval

• Once the returned item is received, it will be inspected.

• If approved, we will proceed with the replacement.

• If the item does not meet return conditions, the return will not be accepted.

Refund Policy

• We follow a strict No Refund Policy.

• We only offer returns or replacements.

• No monetary refunds will be provided for:

  • Custom frames

  • Store products

Order Cancellations

• Orders can be canceled within 24 hours of placing the order by emailing:
  contact.wallevopk@gmail.com

• After 24 hours, orders cannot be canceled.

For any further queries, feel free to contact us.
We are here to make your experience with Wallevo smooth and satisfying.